Senior Manager, Travel Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Travel Services based in United States.

This leadership role oversees multiple customer support teams operating in a 24/7 travel services environment.

You’ll lead managers and Travel Experience Consultants while driving consistent service quality, operational performance, and customer satisfaction.

The role combines people leadership, process optimization, escalation management, and data-driven operational strategy.

You’ll work closely with client-facing and cross-functional teams to strengthen customer retention and improve the traveler experience.

A key focus will be scaling support operations through standardized processes, root-cause analysis, technology, and continuous improvement.

You’ll also help shape hiring, training, coaching, and career development as the organization grows.

This is an opportunity for an experienced travel or contact-center leader to make a significant impact in a fast-paced, technology-enabled environment.