Senior Renewal Representative

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Renewal Representative based in the United States.

The Senior Renewal Representative will own customer renewals and drive retention and expansion across a diverse portfolio of enterprise accounts. This role combines commercial accountability, strategic relationship management, and data-driven customer success to protect recurring revenue and uncover growth opportunities.

You will manage customer relationships across a broad range of account values, from $10,000 to $1 million annually. Working closely with Sales, Product, Engineering, Support, Legal, Finance, and Revenue Operations, you will help customers realize value and strengthen long-term partnerships.

You will also play a key role in building scalable renewal processes, customer health indicators, and executive business review practices. This is an opportunity to shape an evolving post-sale program while contributing directly to revenue performance. The role is remote within eligible U.S. states, with travel expected to remain below 15%.