Senior Representative Trade Experience Contact Center

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Representative Trade Experience Contact Center based in the United States.

As a Senior Representative, you will manage end-to-end order administration and customer support for trade accounts across phone, email, and chat channels.

You will serve as a key operational contact for trade customers and sales teams, resolving complex inquiries and ensuring a high-quality customer experience.

The role covers order updates, pricing and inventory verification, quotes, returns, reorders, delivery issues, and post-delivery support.

You will work across multiple enterprise platforms while maintaining accurate data, following established procedures, and meeting service-level expectations.

The position also provides an opportunity to contribute to continuous improvement by identifying workflow gaps and helping eliminate process bottlenecks.

Success requires strong communication, attention to detail, problem-solving skills, and the ability to manage multiple systems in a fast-paced environment.

The role is primarily remote, with onsite work required for eligible candidates residing in specific Michigan counties.