Senior Support Engineer - Tooling & Automation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Support Engineer - Tooling & Automation based in United States.

As a Senior Support Engineer, you will provide advanced technical support while helping shape the tools and systems that enable a scalable support organization.

You will guide customers through implementations, troubleshoot complex technical issues, and serve as a trusted technical advocate.

A key part of the role is identifying recurring challenges and turning them into effective tooling, workflows, and automations.

You will also explore practical applications of AI and emerging technologies that can reduce manual effort and improve decision-making.

Working remotely, you will collaborate closely with Product, Engineering, Data Science, UX, Sales, and Account Management teams.

Your expertise will contribute to stronger customer experiences, more efficient support operations, and better internal processes.

You will also mentor teammates and help raise the technical judgment and capabilities of the broader Support Engineering team.