Senior Technical Customer Success Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Technical Success Manager based in the United States.

As a Senior Technical Success Manager, you will build trusted relationships with enterprise customers and help them maximize the value of cloud resilience and disaster recovery solutions. You’ll guide customers through implementation, onboarding, and adoption, ensuring their critical applications can be recovered reliably when disruptions occur.

Working closely with solution engineers, product teams, and software engineers, you’ll resolve technical challenges and turn customer feedback into meaningful improvements. You’ll monitor customer health, measure success outcomes, and identify opportunities to strengthen retention and expand partnerships.

This role combines technical expertise, strategic customer engagement, and hands-on problem-solving in a fast-paced, early-stage technology environment. The position offers full-time remote work within the United States or a hybrid arrangement in Durham, North Carolina