Senior Technical Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer based in United States.

As a Senior Technical Support Engineer, you will serve as a key technical partner for enterprise customers, resolving complex issues across modern cloud-native and open source technologies. You will investigate challenging technical problems involving containers, Kubernetes, Linux, CI/CD, and infrastructure tooling while ensuring customers receive clear and timely support.

The role combines hands-on troubleshooting with strong customer communication and cross-functional collaboration. You will work closely with Engineering and customer-facing teams to escalate bugs, influence product improvements, and help prevent recurring issues. You will also contribute to knowledge sharing by documenting solutions and strengthening technical resources.

This is a remote-first role for a curious and experienced engineer who enjoys solving difficult problems, learning continuously, and making a meaningful customer impact.