Service Desk Analyst - English

Service Desk English Analyst

At Tata Consultancy Services (TCS) Uruguay , we are looking for a Service Desk English Analyst to join our team supporting one of our global customers. This role requires someone who thrives in dynamic environments and is comfortable working in a hybrid model.

Key responsibilities

• Should be able to handle inbound / Outbound calls
• Serve as the first point of contact for customers seeking technical assistance
• Resolve IT Support Request and Issues
• Maintain Service Records
• Identify and suggest possible improvements on procedures

Technical & Experience Required

• Really passionate about learning and technology.
• Customer-oriented and should have good customer handling skills.
• Excellent Verbal and Written communication skills in Dutch and English.

Other considerations

Tata Consultancy Services is an equal opportunity employer , our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process. *Registry will be valued according to law 19691 art 8