Sr. Customer Success Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in Canada.

In this senior role, you will build strategic partnerships with enterprise healthcare clients, helping them maximize the value of technology solutions and achieve measurable business outcomes. You will serve as a trusted advisor to executive stakeholders, aligning customer goals with product capabilities and long-term success strategies.

Working across customer success, sales, and internal account teams, you will strengthen relationships, identify growth opportunities, and proactively address challenges that could affect customer satisfaction or retention. You will use data-driven insights to monitor account health, guide strategic decisions, and develop tailored plans that support adoption and business value.

This opportunity is ideal for a relationship-focused professional with experience in healthcare technology, enterprise account management, or customer success. You will contribute to technology-enabled improvements in acute and post-acute care, supporting organizations that serve vulnerable populations.