Sr Customer Support Manager/System Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Customer Support Manager/System Manager based in Canada.

The Sr Customer Support Manager/System Manager will oversee customer service delivery and contract performance for assigned public safety and mission-critical communications customers.

You will serve as a primary point of contact, ensuring service commitments, Service Level Agreements (SLAs), reporting, and customer expectations are consistently managed.

The role combines customer relationship management, service operations, contract administration, commercial development, and technical coordination.

You will work closely with customers, subcontractors, vendors, field teams, and internal stakeholders to resolve issues and maintain high-quality service delivery.

The position also supports contract renewals, change management, forecasting, and opportunities to expand services within existing accounts.

Strong communication, analytical thinking, and commercial awareness will be essential when addressing complex customer needs and identifying opportunities for improvement.

This is a remote role for professionals based in Quebec, with regular travel and the opportunity to contribute to critical communications services supporting public safety organizations.