Sr. Support Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Support Analyst based in Canada.

We are seeking a proactive and security-minded Senior Support Analyst to provide reliable technical assistance in a fast-paced, high-volume service desk environment. In this role, you will serve as a first point of contact for employees experiencing hardware, software, application, and access-related issues.

You will combine hands-on troubleshooting with security awareness to protect systems, manage access requests, and identify potential risks. Your focus will be on resolving incidents efficiently, delivering an excellent user experience, and maintaining high customer satisfaction.

You will also contribute to continuous improvement by identifying recurring issues, documenting solutions, and recommending opportunities for automation and self-service. This full-time remote opportunity is ideal for a customer-focused IT professional who values collaboration, operational excellence, and strong security practices.