Staff Product Manager, Intelligent Customer Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Product Manager, Intelligent Customer Experience based in United States.

This role leads the strategy and execution of an intelligent customer experience spanning AI support, automated issue resolution, and human escalation.

You will transform fragmented customer-support initiatives into a durable, multi-quarter product capability with measurable business and customer outcomes.

The position combines technical product management, AI-powered customer experiences, data-driven decision-making, and cross-functional leadership.

You will work across Product, Engineering, AI/Data, Growth, Monetization, Trust & Safety, Support, and Content Operations.

Your work will improve automated resolution, AI quality, customer satisfaction, support efficiency, and the overall product experience.

This is a high-impact role requiring strong influence without direct authority, strategic vision, and the ability to turn ambiguous problems into scalable solutions.