Supervisor, Cloud Technical Account Management

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Supervisor, Cloud Technical Account Management based in the United States

We are seeking a commercially minded technical leader to oversee and grow a cloud Technical Account Management (TAM) service while leading a high-performing team of technical account managers and cloud services engineers. In this role, you will combine people leadership, cloud technology expertise, sales enablement, and financial management to drive sustainable service growth.

You will partner closely with sales and customer success teams to develop new opportunities, expand existing accounts, improve customer retention, and increase recurring revenue. You will also own service performance reporting, financial forecasting, profitability analysis, and resource planning to guide strategic decisions.

As a key escalation point for complex customer issues, you will ensure consistent service quality while building scalable processes and developing team capabilities. This is an opportunity to shape a growing cloud services practice in a collaborative, customer-focused environment