Support Software Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Software Engineer based in Canada.

This is a hands-on engineering role focused on keeping AI-powered customer service products reliable in live production environments. You will investigate complex technical issues spanning AI agents, conversational intelligence, telephony, integrations, APIs, authentication, and legacy systems.

The role combines deep debugging, software development, customer interaction, and internal tooling in a highly autonomous environment. You will work directly with customers to understand issues, reproduce problems, coordinate testing, and communicate solutions clearly.

As an escalation point for frontline support engineers, you will help resolve challenging production issues and strengthen the broader support organization. Your work will directly influence platform reliability, customer satisfaction, and the efficiency of future investigations and fixes. This is a remote opportunity within a fast-moving AI environment where your technical contributions have visible impact.