Tech Lead, Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tech Lead, Customer Support based in United States.

This is a hands-on technical leadership role responsible for guiding a team of five support engineers while owning the resolution of complex customer issues. You will combine deep technical troubleshooting with day-to-day team leadership, coaching, prioritization, and operational management.

As the technical lead for high-priority escalations, you will work closely with Product and Engineering to investigate issues and drive them through resolution. You will also help strengthen the team's expertise across SaaS, identity, APIs, integrations, and security environments.

As automation and agentic AI become increasingly important to support operations, you will help introduce new capabilities and turn customer insights into better support systems. This role is ideal for someone who enjoys solving challenging technical problems while developing people and improving customer experiences.