Technical Customer Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Support Engineer based in United States.

This is a high-impact technical support role focused on solving complex customer challenges across sophisticated security and technology environments. You will work on third-tier escalations, performing deep technical investigations that may involve lab reproduction, source-code analysis, networking, Linux systems, databases, and cloud technologies.

The role combines hands-on troubleshooting with close collaboration across Support, Engineering, Sales, and customers. You will also help improve support processes, tools, documentation, and customer-facing resources. As part of a geographically distributed global team, you will contribute to a culture of knowledge sharing, proactive problem solving, and continuous improvement.

The position offers an opportunity to influence both customer outcomes and the evolution of a growing technical support organization.