technical support agent

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Computer and technology knowledge: Database software. MS Windows. SQL. SharePoint. Spreadsheet. XML. Enterprise resource planning (ERP) software. Own tools/equipment: Computer. Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills.

Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you have the required certifications listed in the job posting?.

Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 2 years to less than 3 years. Employment terms options: Day. Workplace information: Remote.