technical support analyst

Education: College/CEGEP. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties.

Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Excellent oral communication. Excellent written communication. Organized. Team player.

Ability to multitask. Employment terms options: Early morning. Evening. Experience: 2 years to less than 3 years. Employment terms options: Morning. Day. Support for youths: Participates in a government or community program or initiative that supports youth employment. Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people.