technical support representative

Education: Secondary (high) school graduation certificate. or equivalent experience. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties.

Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Modify Web pages, applets and scripts. Supervision: No supervision responsibility. Computer and technology knowledge: Linux. Unix. Internet. Website creation and management software. Zendesk. MS Office. TCP/IP. PHP. WordPress. Type of experience: Call centre.

Own tools/equipment: Internet access. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for shift or on-call work?. Do you have experience working in this field?.

Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Day. Workplace information: Remote. Health benefits: Dental plan. Disability benefits. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Group insurance benefits. Night shift premium. Pension plan. Registered Retirement Savings Plan (RRSP).

Long term benefits: Maternity and parental benefits. Other benefits: Paid time off (volunteering or personal days). Wellness program.