ERP Systems Analyst

Position Mission We are looking for a professional with experience in ERP systems, solution development, and process integration to support the evolution, maintenance, and automation of the company's internal systems.

The successful candidate will be responsible for supporting the administration and enhancement of the TOTVS Protheus and Fluig platforms, contributing to system integration, operational process improvement, and the reliability of tax, accounting, and financial information.

The goal of this position is to identify improvement opportunities, reduce manual activities, resolve recurring issues, and develop solutions that increase operational efficiency through automation, system integration, and artificial intelligence.

Main Responsibilities

• Support the maintenance, updates, configuration, and continuous improvement of TOTVS Protheus and Fluig systems.
• Analyze internal processes, identify operational issues, and propose improvements and automation opportunities.
• Develop, adjust, and monitor routines and processes related to inventory, purchasing, goods receipt, imports, billing, tax, accounting, and finance.
• Support the integration between the WMS used in China, TOTVS Protheus, and other corporate systems.
• Assist in the analysis and reconciliation of inventory information, identifying discrepancies between systems and investigating their root causes.
• Develop and improve workflows, forms, approval processes, and document management flows within the Fluig platform.
• Support the integration of Fluig, Protheus, and other internal tools, reducing duplicate information and manual data entry.
• Develop and maintain system customizations, SQL queries, reports, interfaces, APIs, and automation routines according to business needs.
• Analyze system incidents and errors, identify their root causes, and implement corrections or improvements in collaboration with relevant teams when necessary.
• Assess the impact of system changes and help maintain the consistency of tax, accounting, and financial data.
• Develop dashboards, performance indicators, and reports to monitor processes and support decision-making.
• Identify opportunities to apply artificial intelligence and automation to administrative and operational activities.
• Perform functional and integration tests, document results, and support solution acceptance testing with end users.
• Prepare and maintain functional and technical documentation for processes, integrations, customizations, and business rules.
• Monitor support tickets, system updates, and deliverables from technology consultants and vendors, ensuring alignment with identified business needs.
• Support users in operating the systems, answering questions and contributing to process standardization.
• Monitor recurring issues, propose preventive improvements, and follow up on the implementation of solutions.
• Support initiatives involving access control, traceability, data security, and corporate data quality.

Project and Vendor Support

• Participate in projects involving the implementation, integration, updating, and improvement of corporate systems.
• Gather requirements from business departments and translate them into functional and technical specifications.
• Monitor project schedules, activities, outstanding issues, and deliverables within assigned responsibilities.
• Work with TOTVS, consulting firms, and technology vendors to open and track support tickets, clarify technical questions, and resolve issues.
• Technically assess proposed solutions and identify potential impacts on existing processes.
• Monitor contracted services and report deviations in scope, deadlines, or quality to the responsible manager.
• Share technical knowledge and document implemented solutions, contributing to the development of the internal team's capabilities.

Technical Requirements

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Software Engineering, or a related field.
• Professional experience with ERP systems, preferably TOTVS Protheus.
• Knowledge of inventory, purchasing, billing, tax, accounting, and financial processes.
• Knowledge of the Fluig platform, particularly workflows, forms, approval processes, and integrations.
• Knowledge of programming and customization of corporate systems.
• Knowledge of ADVPL and/or TLPP.
• Knowledge of SQL, database queries, and data analysis.
• Knowledge of REST APIs, Web Services, and system integration.
• Familiarity with integration between ERP, WMS, and other corporate platforms.
• Ability to analyze problems, identify root causes, and propose technical solutions.
• Organizational skills to document processes, track requests, and manage priorities.
• Advanced English speaking.

Preferred Qualifications

• Experience integrating TOTVS Protheus, Fluig, and external systems.
• Knowledge of import, logistics, and foreign trade processes.
• Experience reconciling physical, system-recorded, tax, and accounting inventory balances.
• Knowledge of Power BI, advanced Excel, or other data analysis tools.
• Experience with process automation and the use of artificial intelligence in corporate operations.
• Knowledge of Brazilian tax regulations and their implications for integrated ERP processes.
• Familiarity with agile methodologies, ticket management, and technical documentation tools.