Telecom Sales Manager

Alcatel – Lucent Enterprise (ALE) provides digital-age networking, communications, and cloud solutions with services tailored to ensure customers’ success, with flexible business models in the cloud, on-premises, and hybrid. ALE is a trusted advisor to more than a million customers all over the world, located in over 35 counties. Learn more about us on https://www.al-enterprise.com/en/company/about-us

Main responsibilities /Missions :

• Act as the primary point of contact for customer account management within the Networking business, serving government entities and other market sectors.
• Establish and nurture strong, long-term relationships with clients.
• Lead contract negotiations and secure business agreements to drive profitability.
• Build trusted partnerships with key accounts, customer stakeholders, and senior-level decision-makers.
• Oversee the timely and effective implementation of solutions, ensuring alignment with customer requirements and business objectives.
• Provide regular updates to internal and external stakeholders on the progress of monthly and quarterly business initiatives.
• Identify opportunities to expand business within existing accounts and recommend improvements to achieve sales targets.
• Monitor and project key account performance indicators, including quarterly sales performance and annual revenue forecasts.
• Generate account management reports to communicate client status, performance, and business developments.
• Partner with the sales team to identify, develop, and capitalize on growth opportunities across the assigned territory and Business Partner network.
• Support the resolution of complex customer requests and manage escalated issues when necessary.

Requirements and skills :

• Up to 8 years of professional experience in account management, strategic sales, client relations, or a similar commercial position.
• Established local connections and a strong professional network within Brazil’s government sector.
• Full professional fluency in English is essential.
• Proactive, results-driven sales professional with a strong hunter mindset and the ability to open new markets and establish business relationships.
• Proven track record of engaging, influencing, and presenting effectively to stakeholders across different organizational levels.
• Strong technical and commercial knowledge of networking, communications, and cloud-based solutions.
• Ability to understand client requirements and develop tailored solutions that address specific business challenges.
• Demonstrated capacity to manage multiple customer accounts and commercial initiatives simultaneously while maintaining accuracy and attention to detail.
• Strong interpersonal skills, with proven capabilities in active listening, commercial negotiation, and business presentations.
• Excellent written and verbal communication skills.
• Bachelor’s degree in Business Administration, Sales, or a related discipline.

Relationships

Internal:

• Engage and collaborate with the wider Alcatel-Lucent Enterprise Marketing, Channel Sales and Business Development teams

External:

• End Customer as a top priority
• Work closely with Channel Partners/ Business Partners
• TSS & support teams

Why ALE?

At ALE, we provide a flexible work environment that grants a work-life balance where you can work from home if needed. As a multicultural and international company, we encourage new ideas and provide a continuous learning opportunity. Through our 3 values: Speed & Agility, Customer Centricity, and Reliability, we want to bring you exciting projects in a work environment combining entrepreneurial spirit and an international dimension.

As we are building the future, we want to create a better world. We have initiated different projects like GoGreen, ALE Impact, and TogetHer to take our corporate social responsibilities and we do this with pride and love. Read more on: https://www.al-enterprise.com/en/company/about